One of the biggest hassles of dealing with people like us is that we deliberately speak another 'language' We call it geek-speak. Frankly, many of us like it that way it adds to the mystery of what we do. If it's 'magic' then you have to call us whenever your telephone needs a button changed or you need to add a camera. BigOhio avoids speaking to you in jargon and tries a different language to help you solve your problems: English.